Returns & Exchange Policy
Return/Exchange Policy
7 Day Money-Back Guarantee
DRT MART Trading Dubai
7 Day Money-Back Guarantee
What is it?
The7-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products. When you place an order, you will receive items made in turkey as per description & photos.
If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Which products are subject to the 7-Day Money-Back Guarantee?
All our products are covered under the 7-day Money-Back Guarantee, automatically.
What happens at the end of the 7 days?
If you decide to return your purchase any time within the 7-day period, simply e-mail us and we will issue your refund.
Refund Processed
Once we receive your returned item, we will inspect it and process your refund.
‘’Refunds will be done only through the Original Mode of Payment”
Rules for Exchanges:
- 1. Exchange can only be made within 7 days from the date of delivery with payment of 25AED
- 2. Item should be in a good condition and not used along with the original tag.
- 3. It should also be in the same brand box you received.
Happy shopping!
Frequently asked questions
Generally, most of the details are mentioned in the listing. Most warranties will be from 1 month to 2 years. Check the warranty details to see when it begins and when it expires, as well as any conditions that may void coverage.
It may be the seller or the manufacturer who will provide you with the service depending on Seller OR Manufacturer Warranty.
This will be mentioned in the listing. The seller will repair the item, replace it, or refund your money.
Type of Warranty
Manufacturer's
Seller
No Warranty
Manufacturer's
This is a Warranty specifically offered by the original manufacturer (OEM) of the product. It means that the manufacturer will repair the product within a certain time period if there are any manufacturing or other defects found in it after the purchase. Buyers are requested to contact the manufacturer service center directly for the same.
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Seller
Here again, the seller offers to repair the product within a certain time period if there are any manufacturing or other defects found in it after the purchase. The timeframe of the warranty is clearly mentioned by the seller in the listing.
NB: If there are multiple components involved in the warranty (e.g. Hardware & Software) then the seller takes complete responsibility to repair the item, replace it or refund your money, even if one of the components is not working.
No Warranty
In certain cases, sellers will provide the products “As Is” i.e. No Warranty with all risk to be assumed by the buyer. The seller will not be held responsible for any problems or needed repairs after the sale. These will apply especially in categories like Clothing & Accessories, Mobile Accessories and supply coming in from Global Imports channel. Most of these listings will be in Non-Branded segment and the probability of reselling the product once returned is negligible/zero.
